Question: What is the process for getting my VMDK Image online?
Answer: You have two options: 1. You can send us your Virtual Machine image on a USB drive and we will add it to our infrastructure 2. You can FTP, or SCP, your image to our servers.
Question: Do I need to grant you access to my VM?
Answer: NO! We offer full KVM (Keyboard Video Mouse) access to your VM. You will be able to interact directly with your VM to configure networking, perform maintenance, etc. As an infrastructure service provider, we do not need, require, or want access to the operating system or your data.
Question: Will I have vCenter access?
Answer: Yes and we also provide quick and easy access to reset, shutdown, and suspend via our client area.
Question: What formats, or types, of Virtual Machines do you accept?
Answer: We accept virtual machines that were created on: VMWare ESX/ESXi hosts, VMware Workstation, VMware Fusion, VMware Player, Microsoft Hyper-V, Microsoft Virtual Server, Microsoft Virtual PC, Acronis True Image, Veeam Backup, VirtualBox, and Parallels Desktop.
Question: What virtual appliances do you accept?
Answer: We accept most all popular virtual appliances and we can download them directly for you. If you have a specific need/question, please contact us.
Question: Do you accept virtual machines in OVF/OVA format?
Question: What type of hardware can you convert during P2V conversion?
Answer: All servers/hardware, but the server must have a supported operating system.
Question: What operating systems can you convert?
Answer: We can convert: RHEL 4/5/6/7/8, CentOS 4/5/6/7/8, Ubuntu (all versions), Windows 2000, Windows 2003 (all versions), Windows 2008, Windows 2012, Windows 2016, Windows XP, Windows 7-111, SuSE, Solaris, FreeBSD (all versions), and many others. Contact us about other operating systems.
Question: Do you provide technical support for the OS level?
Answer: No. We are an infrastucture company. We provide all of the necessary hardware to support your VM. We do not provide support for the OS level beyond what is necessary for your VM to have network, storage, etc.
Question: Can I download my VM?
Answer: Yes, but there is a small fee. In order to provide you with a copy of your VM for download, we must: clone the VM, compress the VM, and move it to our public FTP servers. This process takes time and thus the fee is set at $30 and can only be done once a quarter.
Question: Do I need to purchase hosting in order to use your P2V services?
Answer: NO. This is a professional services package. Although we hope you are satisfied with our performance that you also decide to host the converted physical machines with us.
Question: After P2V Conversion, how do you recommend moving the newly created virtual machines?
Answer: For most servers we can convert "over the wire" and move the converted VM directly to our infrastructure. For servers with poor upload speeds or a very large dataset, we recommend converting to a USB drive and FedEx shipping the completed VMs to our datacenter.
Question: What backup is included with my package?
Answer: All VM packages include offsite replication which is close to real time block level replication. Offsite replication protects your data from a datacenter and hardware disaster, but it does not provide file level restore or protection against ransomware or any other changes to the filesystem. For an additional monthly charge, we do offer backup solutions for every package that provide up to 7 days of historical snapshots which do protect against OS level changes.
Question: After P2V Conversion, how do you r
ecommend moving the newly created virtual machines?
Answer: For most servers we
can convert "over the wire" and move the converted VM directly to our infrastru
cture. For servers with poor upload speeds or a very large dataset, we recomme
nd converting to a USB drive and FedEx shipping the completed VMs to our datacen
Question: What version of ESX/ESXi are you running?
Answer: For the vast majority of our infrastructure we are using vSphere 7.0. In general, we delay upgrades for 6 months after a new major version change of vSphere is released.
Question: Do you offer architectural design?
Answer: Yes, at all levels. For all aspects of the VMs, ESXi hosts, storage, networking, etc.
Question: Do you offer Windows Hosting?
Answer: Yes, but only with our VMDK image hosting packages (upload or shipped USB drive). We are not a Micosoft licensed reseller and thus cannot perform fresh installs, provide Microsoft install media, or provide licensing. Customers can build their own Windows VMs and upload those images to our infrastructure.
Question: Do you accept Windows 2003 Servers?
Answer: Yes, we offer Windows 2003 hosting! While most companies have turned their backs on Windows 2003 servers, we fully accept all Windows 2003 VMs and routinely perform Windows 2003 P2V conversions for new customers.
Question: Do you accept Windows 2008 Servers?
Answer: Yes, we offer Windows 2008 hosting! While most companies are turning their backs on Windows 2008 servers, we fully accept all Windows 2008 VMs and routinely perform Windows 2008 P2V conversions for new customers.