Virtual machine hosting FAQ

You have two options:

1. Send us your virtual machine image on a USB drive and we will add it to our infrastructure.
2. Upload your image to our servers by FTP or SCP.

No. We offer full KVM (keyboard, video, mouse) access to your VM, so you can interact with it directly to configure networking, perform maintenance, etc. As an infrastructure service provider, we do not need, require, or want access to the operating system or your data.

Yes, and we also provide a quick and easy way to reset, shut down, and suspend your VM via our mobile app.

We accept virtual machines created on all VMware® products, Microsoft® Hyper-V, Microsoft® Virtual Server, Microsoft® Virtual PC, Acronis True Image, Veeam Backup, VirtualBox, QEMU/KVM, and Parallels Desktop.

We accept almost all popular virtual appliances, and we can download them directly for you. If you have a specific need or question, please contact us.

Yes!

All servers and hardware, but the server must be running a supported operating system.

We can convert and host RHEL 4/5/6/7/8, CentOS 4/5/6/7/8, Ubuntu (all versions), Windows 2000, Windows Server 2003 (all versions), Windows Server 2008, Windows Server 2012, Windows Server 2016, Windows XP, Windows 7–11, SUSE, Solaris, FreeBSD (all versions), SCO UNIX (all versions), Citrix Xen and many others. Contact us about other operating systems.

No. We are an infrastructure company. We provide all of the hardware needed to support your VM, but we do not provide support at the OS level beyond what is necessary for your VM to have network, storage, etc.

Yes, for a small fee. To provide a copy of your VM for download we must clone the VM, compress it, and move it to our public FTP servers. This takes time, so the fee is $30 and downloads are limited to once per quarter.

No. P2V conversion is a professional services package. That said, we hope you’ll be pleased enough with our work to host the converted machines with us too.

For most servers we can convert “over the wire” and move the converted VM directly to our infrastructure. For servers with poor upload speeds or a very large dataset, we recommend converting to a USB drive and shipping the completed VMs to our data center by FedEx.

All VMs are stored on redundant storage arrays with many layers of hardware protection, but these redundancies do not provide file-level restore or protection against ransomware or other changes to the file system.

We provide weekly backups for free. For an additional monthly charge, we offer daily backups that keep up to 2 months of history with file-level restore. In short: if you don’t pay for backup, your data is not completely protected.

Yes, at all levels — for every aspect of your VMs, hosts, storage, networking, etc.

Yes, but only with our VMDK image hosting packages (upload or shipped USB drive). We are not a Microsoft licensed reseller, so we cannot perform fresh installs, provide Microsoft install media, or provide licensing. You can build your own Windows VMs and upload those images to our infrastructure.

Yes, we offer Windows 2003 hosting! While most companies have turned their backs on Windows 2003 servers, we fully accept all Windows 2003 VMs and routinely perform Windows 2003 P2V conversions for new customers.

Yes, we offer Windows 2008 hosting! While most companies are turning their backs on Windows 2008 servers, we fully accept all Windows 2008 VMs and routinely perform Windows 2008 P2V conversions for new customers.